Patient Participation Group
What are patient Participation Group and why are they needed?
Most GP Practices now have a Patient Participation Group (PPG) or are in the process of setting up one!
The Role of the PPG includes:
- Being a critical friend to the Practice: However funding streams into the Practice need to be taken into account.
- Advising the Practice on the patient perspective and providing insight into the responsiveness and Quality of Services
- Encouraging patients to take greater responsibility for their own and their family's health.
- Carrying out research into the views of those who use the Practice
- Organising health promotion events and improving health literacy
- Regular communication with the patient population.
Who is part of the patient Participation Group?
The Patient Participation Group will need to include obtaining patient feed back and , where the Practice and Patient Participation Group agree, acting on the suggestions for improvements. Practice should also be able to demonstrate that they have made an effort to engage with any underrepresented and seldom heard groups, including patients with mental health conditions or groups with protected characteristics as identified in the Equality Act 2010.
Reviewing patient and carer feedback
Practices should aim to be reviewing feedback with their Patient Participation Group and wider registered population to consider areas for improvement. Suggested sources of feedback to review include:
- Patient and carer Priorities and Issues
- Themes from complaints and Suggestions
- Planned Practice Changes
- CQC Related Changes
- Practice Survey
- Friends and Family Test
- Working with local commissioners (Clinical Commissioning Groups/NHS England)
- Views from local voluntary and community groups, including the local Health watch.
There is a need for a Constitution/Terms of Reference, with a Chair and Secretary appointed plus other members.