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Appointments

In accordance with Department of Health guidelines, we can offer an appointment with a doctor within 48 hours and a health care professional within 24 hours.

Appointments are for one medical problem only and we cannot guarantee that appointments will be with the doctor of your choice.

Patients are welcome to see any doctor at the surgery. For continuity of care, we suggest that patients see the same doctor for any ongoing problems when possible.

On-line appointment booking is available for General Practitioners. SMS texting is also available for appointment reminders to your mobile phone. Please ask at reception for details and a "password" to enable you to use these services.

Emergency Appointments

Genuine, acute medical emergencies will be seen by a clinician on the same day. The receptionists have been requested by the GPs to ask patients for information relating to the presenting symptoms, the duration and type of symptoms to prioritise the medical emergency.

Patients should NOT abuse this service.

Our Nurse Practitioners are available during the day to assess, diagnose and treat acute illness. Please contact reception for further details.

Extended Hours

To assist workers, or those in full-time education who have difficulty attending at regular surgery times, pre-booked appointments are available with a doctor and/or nurse at Billingborough Surgery on Tuesday evening (6.30 – 7.40pm).

Please note: During these times, emergency health care is provided by the Out-of-Hours team on 111.

Billingborough Surgery is CLOSED on Thursday (only) between 1.30 - 2.30pm for staff training, practice meetings and doctors’ administration. If in the event of a serious medical emergency and you need access to the surgery, please use the buzzer at the front of the building near the opening times sign.

Telephone Consultations

You can request a telephone consultation with the doctor for the end of morning surgery who will contact you as arranged with the receptionist. You will be asked to give an indication of what you need to speak to the doctor about.

Please Note:

  1. Antibiotics are NOT prescribed by phone.
  2. Do NOT use this facility to request a repeat prescription.

Chaperones

When visiting the surgery for a medical examination you may be asked if you would prefer a chaperone to be present. Similarly if you would like a chaperone present please feel at ease to mention this.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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