We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
The practice management team hope that if you have a problem you will use the Practice complaints Procedure. However, if you feel you cannot raise your complaint with us, you can contact any of the following 3 bodies:
PATIENT ADVISORY LIAISON SERVICE (PALS)
PALS provide a confidential on-the-spot advice and support service, helping you to deal with any concerns you may have about the care provided and can guide you through the different services available from the NHS. They are not part of the complaints process, however, they may not be able to resolve your concerns informally.
PALS Lincolnshire Website: www.lincspals.nhs.uk
You can get help in making a complaint from an organisation called POhWER. POhWER is a free, confidential service and is independent of the NHS.
Telephone number: 0300-200-0084.
Text: send the word 'pohwer' with your name and number to 81025
Email address: firstname.lastname@example.org
Address: P.O. Box 14043, Birmingham, B6 9BL
PO Box 16738, Redditch, B97 9PP
If you are not happy with the response from this practice, you can refer your complaint to the Parliamentary and Health Service Ombudsman who investigates complaints about the NHS in England. You can call the Ombudsman’s Complaints Helpline on 0345 015 4033 or through the Ombudsman's website or Textphone (Minicom): 0300 061 4298