Noticeboard

 Christmas Deliveries

The wearing of face masks is now mandatory in this practice. - Please wear yours!

Please do not turn up prior to your actual appointment time as you may have to wait outside to ensure that current social distancing guidelines are maintained.

        

Practice Newsletter September 2020

Statement of Purpose 2019

Patient Charter

  • We wish to provide you with excellent medical care in our surgery whilst offering fulfilment and regard to other patients, staff and doctors.
  • We will provide immediate access to a clinician in a genuine emergency.
  • We will provide a same-day appointment with a clinician, if your need is urgent.
  • We will try to offer a routine appointment within two working days.
  • We will try to offer you an appointment with your own doctor for continuity of care.
  • We will be polite, courteous and efficient in our dealings with you.
  • We will strictly maintain patient confidentiality.
  • We will maintain accurate medical records.
  • We will arrange a doctor’s visit to your home if you are too ill or infirm to attend surgery.
  • We will offer advice and medical information on all aspects of health care and refer you to a secondary care provider if appropriate.
  • We will keep you up-to-date with news and information and changes within the practice.

To help us attain these objectives and provide you with the best possible care, we ask that:

  • You treat our staff with the level of courtesy you would expect of them.
  • You attend appointments on time and let us know if you are unable to keep an appointment.
  • You recognise that an appointment is for one person only and do not ask for other family members to be seen at the same time.
  • You understand that your appointment time with the doctor is 10 minutes.
  • You inform the practice if you change your name, address or telephone number.
  • You request a home visit ONLY for the housebound or seriously ill and make your request before 10.00am if at all possible.

Zero Tolerance to Abuse